Modern Quality Engineering for the Digital Enterprise — feat. Niko Mangahas (RCG Global Services)

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Why digital enterprises need modern quality engineering that extends QA further, deeper, wider, and at scale. This is the polished cut of Niko Mangahas's conversation on modern quality engineering. He argues that decentralizing quality into scrum teams creates quality blind spots, and that a quality strategy and management layer plus an automation shared service are essential to track macro quality risks and quality debt. He defines experience quality as reliable, responsive, intuitive, engaging, and inclusive, spanning performance, usability, A/B, and accessibility testing. With Jonathan Wright he explores shift-left and shift-right, testing in production, continuous validation, observability and anomaly detection, and Black Friday failure scenarios. Niko frames predictability of outcomes and business value as the real goal, with hyper-automation (AI and RPA) as the means to scale QA in