Risk, the Definition of Quality and Shifting Up — feat. Iman Benlekehal (CGI)

Show notes

A QA lead on using risk to force stakeholder alignment, the definition of quality and shifting quality up to leadership. Recorded as a podcast-and-talk prep session, Iman Benlekehal discusses cultural differences in how risk is talked about between Europe and Canada, and how a risk matrix forces every stakeholder to reveal their differing definition of quality. She argues quality cannot be defined by QA alone: putting opposing stakeholders around one table makes them focus on the same product and agree what is critical. The conversation expands into a quality 'pyramid' placing the customer at the centre of the time-cost-quality triangle, illustrated with autonomous cars, Tesla and GDPR. The second half is Jonathon coaching her on speaking confidence, handling Q&A through misdirection and weaving in others' experience reports. **In this episode:** - Risk-Based Testing - Quality Cultur