The Quality Energizer Bunny on Process, Maturity and Cascading KPIs — feat. Phil Burgess

Show notes

A veteran program test manager and podcaster on maturity models, quality gates and reporting. Phil Burgess, host of the IT Career Energizer podcast and a 20-plus-year testing veteran, discusses his path from surveying and construction software into program test management. The talk explores test maturity models like TMMi and CMMI, and how much process is truly needed versus process for process's sake. Phil and Jonathan dig into quality gates, managing onshore and offshore test providers, and the challenge of RAG statuses and meaningless test counts. They emphasize cascading KPIs, avoiding 'proxies' who pass data without analysis, and the shift toward outcome-based contracts under IR35. **In this episode:** - Test Management & Tooling - Test Strategy - QA Leadership - Test Metrics & Reporting - DevOps & QAOps - Risk-Based Testing - Agile Testing - Career Development in QA **Gu